Italk’s money-back guarantee: how the pass promise works

We stand behind our one-to-one preparation with a money-back guarantee. The idea is simple: if you do the work with us and still do not pass, we refund your preparation fees. Because a guarantee is only fair if the terms are clear, here is exactly how it works.

What the guarantee covers

The guarantee applies to one-to-one preparation. If you attend all the lessons we agree together, complete your homework, and sit the exam on the agreed day, and you do not pass, we refund your preparation fees.

The conditions, in plain terms

For the guarantee to apply, three things need to be true: you attend all the lessons we agreed, you complete the homework we set, and you sit the exam on the day we agreed. These are simply the things that make passing likely, and they keep the guarantee fair for everyone.

What it does not cover

The guarantee is for one-to-one preparation. It does not apply to a single exam booked on its own, and it does not apply to the fide crash course, which is a faster, lower-cost option without the guarantee.

Common questions

What does the money-back guarantee cover?

One-to-one preparation. If you attend all agreed lessons, do the homework, and sit the exam on the agreed day, and you do not pass, we refund your preparation fees.

What are the conditions?

Attend all the lessons we agree, complete your homework, and sit the exam on the agreed day.

Does the guarantee apply to the crash course?

No. The fide crash course does not include the guarantee. It applies to one-to-one preparation.

Does it apply if I only book the exam?

No. The guarantee is tied to one-to-one preparation, not to a single exam on its own.

Want to prepare with the guarantee? Get in touch and we will plan it around your level and your deadline, at Löwenstrasse 61 in Zürich.

Italk Sprachschule GmbH
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